Refund policy
Last Updated: March 2026
At Mia Calgary, we are dedicated to delivering quality products and a smooth shopping experience. If something isn’t quite right with your order, we’re here to help with a simple and transparent return process.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused and in their original condition
- Be returned in the original packaging
- Include proof of purchase (such as your order confirmation)
How to Start a Return
Step 1 – Contact Us
Email our support team at info@miacalgary.com to request a return.
Step 2 – Approval & Instructions
If your return is approved, we will provide you with return instructions.
Step 3 – Prepare Your Package
Carefully pack the item, including all original packaging and any included accessories.
Step 4 – Ship Your Return
Send the item back using a reliable shipping method. We recommend using a trackable service.
Return Shipping Costs
- Customers are responsible for return shipping costs
- If the item is defective or incorrect, we will cover the return shipping
Refund Process
Once we receive and inspect your return, we will notify you by email.
If approved:
- Your refund will be issued to your original payment method
- Processing time is typically within 7 business days
Non-Returnable Items
We cannot accept returns for:
- Items that have been used or worn
- Gift items
- Products not returned in their original condition
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us as soon as possible at info@miacalgary.com with photos and a description of the issue. We will resolve the situation quickly.
Exchanges
We do not process direct exchanges.
If you would like a different item, we recommend returning your original order and placing a new one.
Contact Information
If you have any questions, feel free to reach out:
Mia Calgary
Email: info@miacalgary.com